Privacy Policy

Personal information you provide: When you register, book a service, submit a lead form, or contact us, we collect your name, phone number, email address, home or office address, and any other information you choose to share.

Location data: With your permission, we collect your device's GPS coordinates to match you with service providers in your area and to improve delivery accuracy. You may deny this permission; the Platform will still function with reduced accuracy.

Usage data: We automatically collect information about how you use the Platform, including pages viewed, links clicked, time spent, device type, operating system, browser type, and IP address.

Communication data: If you contact us via WhatsApp, email, or any other channel, we retain records of that communication to improve our support and service quality.

Marketing data: With your consent, we collect data about your responses to marketing campaigns, including UTM parameters, referral sources, and campaign identifiers.

Push notification tokens: If you grant notification permission, we collect your device's push token (FCM token) to send you service updates, reminders, and promotional messages.

Service providers: We share your personal information with our vetted service partners (maids, plumbers, electricians, etc.) strictly to the extent necessary to fulfil your booking. These partners are required to handle your data in accordance with our data-sharing agreements.

Group companies: As a venture of Bin Niaz Group, we may share your information with other entities within the Bin Niaz Group for internal business purposes, including analytics, marketing, product development, and the provision of related services. All Group entities are bound by the same data protection standards set out in this Policy.

Business partners and affiliates: We may share aggregated, anonymised, or de-identified data with business partners, advertisers, and analytics providers. This data does not identify you personally. We may also share your personal information with carefully selected third-party partners who offer complementary services — in such cases we will seek your consent where required by law.

Marketing and analytics vendors: We use third-party tools (including Google Analytics, Meta Pixel, and similar platforms) that may collect your browsing data to help us understand Platform usage and deliver targeted advertising. These tools operate under their own privacy policies.

Legal and regulatory requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to: (a) comply with a legal obligation; (b) protect our rights, property, or safety, or those of our users or the public; or (c) detect, prevent, or address fraud or security issues.

Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Platform of any such change in ownership.

With your consent: We may share your information for any other purpose with your explicit consent.

We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

If a data breach occurs that is likely to result in a risk to your rights and freedoms, we will notify you and any applicable regulatory authority as required by law.

We use cookies and similar tracking technologies on our Platform to improve your experience, remember your preferences, analyse traffic, and deliver targeted advertising. You can control cookies through your browser settings, but disabling cookies may affect the functionality of the Platform.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period). We also use third-party cookies from analytics and advertising partners.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of the page and, where the changes are material, notify you by email or by a notice on the Platform. Your continued use of the Platform after such changes constitutes your acceptance of the updated Policy.